Team Leader for Customer Advice on Property Insurances

Vor 6 Tagen

Frankfurt am Main, Hessen, Deutschland CHECK24 Vollzeit

We are a leading comparison portal in Germany, focused on customer satisfaction and continuous growth. Our company, CHECK24, is a dynamic and innovative organization that values teamwork and collaboration.

We are currently seeking a Team Leader to lead our Customer Advice team on Property Insurances. As a Team Leader, you will be responsible for leading a team of customer advisors with various strengths, managing day-to-day operations, and ensuring high-quality customer service.

Key Responsibilities:

  • Lead a team of customer advisors and provide guidance and support to ensure they meet their performance targets.
  • Manage day-to-day operations, including monitoring performance metrics and ensuring quality standards are met.
  • Drive process optimization and continuous improvement to enhance customer service and team performance.
  • Provide coaching and training to enhance customer service skills and knowledge.

Requirements:

  • Proven leadership skills, with the ability to nurture diverse personalities and build a strong team.
  • Flexible and collaborative, with a solution-oriented approach.
  • Basic knowledge of insurance and a willingness to further educate yourself in the field.
  • Customer-centric mindset, always striving to exceed customer expectations.
  • Excellent communication skills, able to explain complex topics clearly and motivate your team.

What We Offer:

  • Long-term planning combined with startup-like flexibility.
  • Extensive training opportunities and personalized career development.
  • Competitive salary and benefits package.
  • Work-life balance with the option for remote work.
  • Ergonomic workspace with modern equipment.
  • Relaxed work environment and team-building activities.
  • Free snacks, drinks, and meals.
  • Sustainable transportation options and support for eco-friendly commuting.

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