Client Engagement Specialist

Vor 7 Tagen

Berlin, Berlin, Deutschland eduBITES GmbH Vollzeit
Your Role

BE PART OF A REVOLUTION IN EDUCATION THROUGH INNOVATIVE TECHNOLOGIES.

At eduBITES, we are transforming corporate learning by converting knowledge into practical insights using cutting-edge AI and synthetic media. As a Customer Success Consultant (m/w/d), you will play a pivotal role in client interactions and project execution, ensuring our clients reach their educational and developmental objectives through our advanced solutions.

This position is full-time (40 hours per week) and offers a hybrid work model. Proficiency in both German and English is essential.

YOUR RESPONSIBILITIES:

  • Client Relationship Management:
    • Guide clients throughout their experience with our offerings, from initial onboarding to ongoing growth and success.
    • Serve as a strategic ally, recognizing and addressing the specific needs of each client while nurturing long-term, value-oriented relationships.
    • Develop and execute engagement strategies that boost customer satisfaction and encourage retention.
  • Project Coordination & Delivery:
    • Oversee and manage multiple projects, ensuring timely delivery, adherence to budget, and exceptional quality.
    • Consistently monitor and report on project status, collaborating closely with internal teams to guarantee seamless execution and client satisfaction.
    • Coordinate cross-departmental efforts to align project results with client expectations and organizational objectives.
  • Strategic Advisory & Optimization:
    • Collaborate with clients to pinpoint opportunities for enhancing their learning strategies and maximizing the effectiveness of our solutions.
    • Foster business growth by identifying emerging client needs and proposing customized solutions that address those needs.
    • Collect and analyze client feedback to contribute to the ongoing enhancement of our products and services.
  • Communication & Content Development:
    • Design and manage communication materials that promote customer engagement and product adoption.
Your Profile
  • Professional Experience:
    • 2-5 years of experience in a role focused on project management, client engagement, or strategic consulting, preferably in a dynamic and fast-paced setting.
    • Experience in the learning or knowledge management sector is advantageous but not mandatory.
    • Strong communication and presentation abilities, capable of engaging diverse audiences, including senior stakeholders.
  • Skills & Competencies:
    • Proficiency in both German and English, spoken and written.
    • Outstanding organizational skills, adept at managing multiple projects and priorities effectively.
    • A proactive and solution-focused mindset, dedicated to delivering results and driving client success.
    • Technologically savvy, with experience in using task/project management software and communication platforms (e.g., Slack, G-suite).
  • Cultural Fit:
    • Enthusiastic about education and technology, with a keen interest in the transformative potential of AI in learning environments.
    • A collaborative team player who thrives in a start-up atmosphere and is eager to contribute to a growing and innovative organization.
Why Us?
  • Dynamic Team Environment: Collaborate with passionate and driven individuals committed to reshaping the future of corporate education.
  • Flat Hierarchies: Experience a supportive work culture with opportunities for personal and professional development.
  • Central Location: Our office is centrally located, offering flexible hybrid working arrangements.
  • Impactful Work: Contribute significantly to a company that is making a difference in the learning and development sector.
About Us

MAKE LEARNING HAPPEN

At eduBITES, we are redefining corporate education. We assist organizations in translating knowledge into action by capturing and transforming it into engaging learning experiences through the power of AI and synthetic media.

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