Client Engagement Specialist

Vor 7 Tagen

Berlin, Berlin, Deutschland DOW JONES Vollzeit

About the Role:

The Client Engagement Specialist will be responsible for managing all renewal aspects of the relationship with a defined set of customers. This includes retaining existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

Key Responsibilities:

  • Develop and drive successful renewals to ensure a strong revenue base for Dow Jones.
  • Own the retention strategy for assigned strategic accounts by building and executing a renewal plan.
  • Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround.
  • Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
  • Oversee the renewal lifecycle, from pricing, contracting, to invoicing and client support, to address customer concerns correctly throughout the fiscal year.
  • Support new sales into existing accounts to ensure maximum customer Return on Investment with DJ.
  • Develop a deep understanding of the customer's business, including their industry, competitor solutions, and current and developing needs.
  • Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
  • Maintain accurate and appropriate client records within our systems.

Requirements:

  • 1+ years of experience in customer engagement or sales.
  • Proficient in German and English.
  • Excellent project management and organizational skills with a keen attention to detail.
  • Proficient in Microsoft Office suite & Google Drive.
  • Bachelor's degree preferred.

Benefits:

  • Comprehensive Insurance Plans.
  • Retirement Benefits.
  • Fitness Reimbursement and many more.

Equal Opportunity Employer:

Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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