Customer Experience Manager

Vor 4 Tagen

bundesweit Niederlande, Deutschland EPLAN GmbH & Co. KG Vollzeit
Role Summary: We are seeking a highly skilled Customer Success Manager to join our team in Germany or the Netherlands. As a key member of our organization, you will play a critical role in driving the success of our Data Driven Business Solutions. This includes managing customer relationships, identifying new business opportunities, and collaborating with cross-functional teams to deliver exceptional results.

Responsibilities:
  • Manage a portfolio of customer accounts to ensure timely delivery of solutions and services
  • Identify and pursue new business opportunities through strategic account planning and relationship-building
  • Collaborate with sales and marketing teams to develop and execute targeted campaigns and promotions
  • Develop and maintain strong relationships with key stakeholders across multiple levels
  • Continuously improve our products and services through gathering and incorporating customer feedback

Requirements: To succeed in this role, you will need:
  • University degree (preferably in IT or engineering), or comparable qualifications
  • At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
  • Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API interfaces, ERP systems and interfaces and cloud technologies
  • Excellent communication and interpersonal skills
  • Aptitude for learning and adapting to new technologies and processes
  • Strong analytical and problem-solving skills

Perks and Benefits: As a valued member of our team, you can expect:
  • A dynamic and supportive work environment that fosters growth and development
  • Ongoing training and education to stay up-to-date with industry trends and best practices
  • A comprehensive compensation package including competitive salary, bonus structure, and benefits
  • The opportunity to work with a talented team of professionals who share your passion for innovation and excellence

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