Service Delivery Manager
vor 2 Wochen
Are you looking for a challenging role in IT Service Management? We are seeking a Service Owner to join our team at Innomotics GmbH, a leading company in the field of motion control and automation.
About the Role
As a Service Owner, you will be responsible for the implementation and continuous improvement of our IT Service Management (ITSM) platform, ServiceNow. You will ensure alignment with industry best practices and business objectives, and collaborate with internal stakeholders and external service providers to drive the automation of service management processes.
Key Responsibilities
- Implement and continuously improve the ITSM platform, ServiceNow, to ensure alignment with industry best practices and business objectives.
- Collaborate with internal stakeholders and external service providers to drive the automation of service management processes.
- Oversee the governance, risk, and compliance aspects of ITSM processes, ensuring adherence to regulatory and company standards.
- Monitor and validate the performance of the ServiceNow platform and service provider performance, ensuring continuous improvement.
- Participate in the exchange of experiences with other IT experts and organize the transfer of know-how within the global organization.
- Understand and own the financial aspects of ITSM, including budgeting & cost management.
Requirements
- Completed degree in Information Technology, Business Information Systems, or a comparable field.
- Several years of experience in IT Service Management, with a strong background in ServiceNow administration and development.
- Experience in project management within the ITSM domain is a plus.
- Solid understanding of ITIL principles and practices, with relevant certifications (e.g., ITIL Foundation) being highly desirable.
- Excellent communication skills and ability to work in international teams.
- Very good, business fluent English, with German or another language relevant to Innomotics GmbH being a plus.
What We Offer
- 30 days of vacation per calendar year.
- Flexible working models.
- Pension benefits.
- Development opportunities.
- Health care offerings.
- Childcare subsidy.
- Employer subsidy for "Deutschlandticket".
- Canteens with lower prices for employees.
- Access to a benefits portal with attractive employee offers.
Join Our Team
At Innomotics GmbH, we are committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about IT Service Management. If you are interested in this exciting opportunity, please submit your application. We look forward to hearing from you
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