Service Delivery Specialist

vor 1 Woche


Nürnberg, Bayern, Deutschland Lexmark Vollzeit
Lexmark is seeking a skilled Field Service Engineer to join our German Service Delivery team. As a key member of our team, you will be responsible for delivering exceptional customer service through the effective installation, repair, removal, relocation, and modification of equipment. Your primary goal will be to meet team cost and productivity targets while ensuring customer satisfaction.

Key Responsibilities:

* Perform equipment installation, repair, removal, relocation, and modification tasks in line with team targets and customer expectations.
* Conduct preventative maintenance schedules to prevent future occurrences and predicted failures.
* Communicate effectively with team members, hardware specialists, service delivery managers, and control tower members.
* Escalate non-service problems to the correct department in a timely manner and complete the customer complaint procedure.
* Possess advanced working proficiency in English and German.

Requirements:

* Advanced working proficiency in English and German.
* Strong skills in the use of MS Office, specifically Excel.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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