Client Relations Associate
Vor 5 Tagen
Client Relations Associate at Paymenttools
Welcome to Paymenttools, where we are committed to transforming the payment ecosystem for merchants across Europe. With an impressive annual traffic of over 4.4 billion visitors to our REWE Group markets and travel agencies in 21 countries, we possess a profound understanding of both consumer and merchant requirements regarding payment solutions. Our objective is to create a seamless and unobtrusive payment experience while integrating it with Value Added Services through a dependable identity service. Our guiding principle is to resolve payment challenges. By leveraging advanced technology alongside stringent security protocols, we safeguard sensitive payment information and promote innovation within a cloud-native technological framework.
Become a vital member of our compact yet influential team, serving as the primary point of contact for our clients seeking assistance. Strong analytical, organizational, and self-driven capabilities are crucial for this position. Your skills will play a significant role in enhancing our customer service experience. As a Client Relations Associate at Paymenttools, you will also gain in-depth knowledge about payment solutions and our product offerings.
Your Responsibilities- Evaluate and address customer inquiries through phone and email communications
- Manage and generate incident reports, logs, and service requests within our ticketing system, ensuring prompt resolution
- Record customer inquiries and develop guides and manuals for self-service assistance
- Collaborate across departments with our product, customer success, and sales teams to resolve client issues and continuously enhance processes
- Engage in the refinement and improvement of our internal procedures
- Approachable, self-assured, and enjoys engaging with clients
- Technologically adept, familiar with ticketing systems, and eager to learn new platforms
- Effective and proactive communication skills are essential for success in this role
- Language: While the majority of customer interactions will be conducted in German, proficiency in English is necessary for internal communication
- Subsidized Germany Ticket
- Annual development and training budget of 1,000 Euros
- Discounts on travel, fashion, technology, and more through our corporate benefits program
- REWE discount card for savings at REWE Group retailers
- JobRad, affordable bicycle leasing options
- Company pension scheme
- Insurance services
- Hybrid work model
- Flexible working hours
- Ownership from day one
- Utilize modern and agile software tools
- Participate in company events and activities
Driven by innovation and supported by cutting-edge technologies, we are developing a Payment Operating System at Paymenttools.
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Client Relations Associate
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitClient Relations Associate at PaymenttoolsWelcome to Paymenttools, where we are committed to transforming the payment experience for merchants across Europe. With an impressive 4.4 billion visitors annually to our REWE Group markets and travel agencies in 21 countries, we possess a profound understanding of both consumer and merchant requirements regarding...
-
Client Relations Associate
Vor 5 Tagen
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitClient Relations Associate at PaymenttoolsWelcome to Paymenttools, where we are committed to transforming the payment experience for merchants across Europe. With an impressive 4.4 billion visitors annually to our REWE Group markets and travel agencies in 21 countries, we possess a profound understanding of both consumer and merchant requirements regarding...
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