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Client Relations Associate

vor 2 Monaten

Köln, Nordrhein-Westfalen, Deutschland Paymenttools Vollzeit

Client Relations Associate at Paymenttools

Welcome to Paymenttools, where we are committed to transforming the payment experience for merchants across Europe. With an impressive 4.4 billion visitors annually to our REWE Group markets and travel agencies in 21 countries, we possess a profound understanding of both consumer and merchant requirements regarding payment solutions. Our goal is to create a seamless and unobtrusive payment process while integrating Value Added Services through a dependable identity service. Our guiding principle is to resolve payment challenges. By leveraging advanced technology alongside stringent security protocols, we safeguard sensitive payment information and encourage innovation within a cloud-native technological framework.

Become a vital member of our compact yet influential team, serving as the primary point of contact for our clients seeking assistance. Strong analytical, organizational, and self-driven abilities are crucial for this position. Your skills will play a significant role in enhancing our customer experience. As a Client Relations Associate at Paymenttools, you will also gain comprehensive insights into payment solutions and our offerings.

Your Responsibilities
  • Evaluate and address client inquiries through phone and email communications
  • Manage and generate incident reports, logs, and service requests within our ticketing system, ensuring prompt resolution
  • Record client inquiries and develop guides and manuals for self-service assistance
  • Work collaboratively across departments with our product, customer success, and sales teams to resolve client issues and continuously enhance processes
  • Engage in the refinement and improvement of our internal procedures
Your Experience
  • Approachable, self-assured, and enjoys engaging with clients
  • Technologically adept, familiar with ticketing systems, and eager to learn new platforms
  • Effective and proactive communication skills are essential for success in this role
  • Language: While the majority of client interactions will be conducted in German, proficiency in English is necessary for internal communications
Benefits
  • Subsidized Germany Ticket
  • Annual development and training budget of 1,000 Euros
  • Discounts on travel, fashion, technology, and more through our corporate benefits program
  • REWE discount card for savings at REWE Group retailers
  • JobRad, affordable bicycle leasing
  • Company pension plan
  • Insurance services
Why Work With Us
  • Hybrid work model
  • Flexible working hours
  • Ownership from day one
  • Utilize modern and agile software tools
  • Participate in company events and activities

Driven by innovation and supported by cutting-edge technologies, we are developing a Payment Operating System at Paymenttools.