German Speaking Technical Support Specialist
vor 1 Tag
Patrique Mercier Recruitment is excited to offer a challenging position for a German Speaking Technical Support Consultant. If you are fluent in German and have a passion for technology, this role is an ideal match for you.
As a Technical Support Consultant, you will provide exceptional technical assistance to German-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your expertise will play a crucial role in ensuring that our clients receive outstanding support and enjoy a seamless experience with our products.
Key Responsibilities- Provide high-quality technical support to German-speaking customers, ensuring their technical issues are resolved efficiently and effectively.
- Troubleshoot and resolve software, hardware, and networking issues, utilizing your technical knowledge and problem-solving skills.
- Document customer interactions and maintain accurate records of solutions provided, ensuring seamless communication and knowledge sharing.
- Collaborate with team members to address complex technical inquiries, leveraging your expertise and experience to deliver exceptional results.
- Stay informed about product updates, services, and industry trends, ensuring you remain up-to-date with the latest developments.
- Adhere to established procedures and best practices to ensure quality standards are met, maintaining a high level of professionalism and expertise.
- Fluency in German and English, both written and spoken, with excellent communication and interpersonal skills.
- Prior experience in technical support or related fields is preferred, but not required.
- Strong problem-solving abilities with a technical mindset, combined with a customer-oriented approach.
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities with ease.
- Detail-oriented with a commitment to customer satisfaction, ensuring every interaction is positive and productive.
- Familiarity with software, hardware, and basic networking concepts, with a willingness to learn and adapt.
- Proficient in the use of various computer systems and applications, with a strong technical foundation.
- Valid European Passport or ID, ensuring seamless travel and relocation.
- Private Health Insurance, providing comprehensive coverage and peace of mind.
- Training & Development opportunities, helping you grow and advance in your career.
- Performance Bonus, recognizing and rewarding your hard work and dedication.
- 2 Extra Salaries Per Year, providing a competitive compensation package.
- Fully Paid Training, ensuring you have the skills and knowledge needed to succeed.
- Great Salary, reflecting your value and contributions to the team.
- Fully Paid Relocation Package (flight, transfer, and hotel), making relocation seamless and stress-free.
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