Technical Support Specialist

vor 2 Monaten


Bremen, Bremen, Deutschland KiKxxl GmbH Vollzeit

About the Role

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at KiKxxl GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities

  • Provide technical support to customers via various channels, including phone, email, and online platforms.
  • Assess and resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experience and resolve complex issues.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and effective support.
  • Stay up-to-date with industry trends and developments to enhance customer support and experience.

Requirements

  • Excellent technical skills and knowledge of consumer electronics.
  • Strong communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High level of empathy and problem-solving skills to resolve customer complaints.
  • Proficiency in MS Office and other relevant software applications.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment with a team of experienced professionals.

About KiKxxl GmbH

KiKxxl GmbH is a leading provider of consumer electronics and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our company values include a strong focus on customer satisfaction, innovation, and teamwork.



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