Customer Service Representative
Vor 2 Tagen
At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
As a Customer Service Representative at DuPont, you will be part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value. We believe that we work best when we work together as a team and value the diversity of thought.
Our Purpose
We empower the world with essential innovations to thrive. We work on things that matter.
Key Responsibilities
- Perform customer service tasks for an assigned portfolio of customers working as part of a team to ensure a high level of customer satisfaction.
- Responsible for inquiry & order handling process from beginning to end. Receives and processes all types of customer orders including complex and consignment orders.
- Acts as a primary customer interface for external customers, distributors and potential customers. Develops and maintains in-depth knowledge of assigned customers; understands the business model.
- Actively monitors open customer orders to ensure that deliveries arrive at the customer on time, as committed. Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues.
- Interacts with broader network of internal DuPont Partners to ensure that the customers' requirements are understood and commitments are met.
- Processes customer complaints and returns according to Complaint Management process and return policies.
- Follows desk procedures and compliance policies.
- Provides a backup coverage for other Customer Service Representatives.
Qualifications / Skills
- 3-year Apprenticeship ("kaufmännische Ausbildung") or Bachelor degree
- Prior experience in a customer service, supply chain or logistics role is a plus
- Language skills: Business fluency in English and German is required, further languages are desirable
- IT skills: Good knowledge of MS Office, especially Excel. Experience with SAP & SalesForce is a big plus
- Good written & verbal communication skills are crucial for this role
- Strong interpersonal skills, pro-active approach, excellent time management & ability to set priorities
- Understanding of the Sales to Cash process
Location
Neu-Isenburg; it is possible to work from home 2 days per week.
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