Service Operations Representative
vor 4 Wochen
Job Overview
At DuPont, we are dedicated to addressing significant global challenges, whether it's ensuring access to clean water for billions, creating materials vital for modern technology, or safeguarding workers worldwide.
If you aspire to join a leading multi-industrial organization that is committed to delivering sustainable solutions with genuine purpose and value, and where teamwork and diverse perspectives are valued, then DuPont is the right fit for you.
We are thrilled to announce our strategic plan to transition into three independent, publicly traded companies. This initiative aims to establish focused businesses with unique investment profiles, enhancing our ability to serve customers and generate long-term value for stakeholders. We are devoted to supporting our employees during this transition and ensuring a seamless separation process. We invite new talent eager to contribute to our ongoing success and growth.
Why Choose Us?
Our mission is to empower the world through essential innovations. We focus on impactful work.
Enjoy the Opportunity to shape your career path, challenge yourself, and develop new skills for a rewarding professional journey. We offer competitive compensation and incentives that recognize your skills, competencies, and contributions to our business outcomes.
Experience a Collaborative Environment where teamwork is celebrated, flexibility is prioritized, and inclusivity is fostered.
Embrace our Purpose and align it with your own by bringing innovations to market that enhance the world, committing to sustainability, and giving back to the communities we serve.
The Customer Service Organization at DuPont is seeking:
Customer Service Representatives (m/f/d)
As a Customer Service Representative, you will serve as the primary liaison between our clients and various business and functional partners, ensuring exceptional service delivery and profitability for DuPont.
Key Responsibilities:
- Manage order receipt and processing for international accounts, including follow-ups on samples and complex order entries, while adhering to established work processes and compliance standards.
- Anticipate customer needs and identify optimal solutions.
- Distinguish between customer requirements and DuPont offerings to propose the most effective solutions.
- Actively contribute to achieving business objectives, particularly within Customer Service.
- Understand the supply chain and production processes, collaborating closely with relevant functions.
- Drive improvements in Customer Service processes as needed.
- Maintain strong communication and daily interactions with internal partners, including specialized teams, logistics, and credit departments.
- Collaborate with commercial functions and account teams.
- In case of service disruptions, swiftly identify solutions for customers and initiate corrective actions through the complaint process.
Your Profile:
- Commercial education such as a degree in logistics, business administration, or a related field.
- Relevant experience in customer service roles.
- Familiarity with SAP is advantageous.
- Proficiency in German, English, French, and Spanish is required; additional languages are a plus.
- Experience with Salesforce is beneficial.
- Strong computer skills, particularly in Microsoft Office.
- A team player who thrives in collaborative settings.
- Proactive in managing customer service and order fulfillment tasks, with the ability to handle stress and multitask effectively.
- A strong customer focus, characterized by curiosity, openness, and a drive for success.
Join us at DuPont, where your contributions can make a difference.
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