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Customer Support Specialist

vor 2 Monaten


Langenhagen, Niedersachsen, Deutschland Made for Movement Deutschland GmbH Vollzeit

Made for Movement Deutschland GmbH is a leading provider of innovative medical devices designed to enhance the mobility and quality of life for individuals with severe disabilities.

We are committed to delivering exceptional customer experiences and are seeking a dedicated and compassionate individual to join our growing team as a Customer Care Manager.

  • Your Responsibilities:
  • Provide comprehensive support to customers throughout their journey, from initial inquiries to resolution of issues.
  • Serve as the primary point of contact for customers, offering friendly and efficient assistance.
  • Independently assess customer situations and implement effective solutions that prioritize customer satisfaction.
  • Proactively follow up on open cases to ensure timely resolution and customer contentment.
  • Collaborate with internal teams, including logistics, sales, and insurance providers, to facilitate seamless customer experiences.
  • Review, process, and prepare incoming orders for timely delivery to customers.
  • Work closely with colleagues to foster a positive and supportive team environment.

Your Qualifications:

  • Proven experience in telephone customer consultation and a passion for problem-solving.
  • A customer-centric approach with a commitment to exceeding expectations.
  • Strong analytical and decision-making skills, enabling you to identify and resolve challenges effectively.
  • Empathetic personality and a talent for conflict resolution, ensuring positive customer interactions.