Order Management Team Lead
vor 2 Wochen
About inMusic:
inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Moog, Rane, Numark and Sonivox.
Team Leader Order Management / Administration Role:
This role is responsible for leading the Order Management / Administration Team. The Team Leader Order Management / Administration is responsible for all aspects of fulfilling Customer orders and securing close cooperation with Warehouse Management in order to fulfill all Customer Orders in time and inside given lead time agreements. The Team Leader Order Management / Administration coaches and leads the team in the achievement of daily objectives while monitoring performance and development of KPIs. The Team Leader Order Management / Administration is always striving to improve the current way of working.
Responsibilities:
- Responsibility for all Order Management activities and results
- Lead a team of approx. 8 people
- Liaise with international logistics and transport companies
- Synchronize processes and daily tasks with Warehouse management in order to achieve the most efficient order fulfillment
- Develop high-performing order management team including measurement of performance against organizational objectives for quality, responsiveness and compliance
- Foster excellent partnership with other international operations teams
- Plan work routines, assign tasks appropriately and appraise results
- Drive continuous improvement on related processes, tools and documents to ensure ongoing standardization and simplification of order management practices
- Building a highly collaborative culture
Requirements:
Skills Required:
- Minimum 5 years work experience in logistics and order management
- Minimum 3 years team lead experience, ability to lead and inspire a team, maintain and built high moral and teamwork
- Fluent in German and English
- Proven ability to implement process improvement initiatives
- Excellent communicator and decision maker, sympathy, and sound leadership
- Understanding of order fulfillment processes and ERP systems
- Experience in Export Business
- Strong communication skills
Why inMusic:
We are a forward-thinking company that values creativity and innovative solutions. We offer an excellent Total Rewards package that includes generous time off, employee support programmes, and employee discounts on inMusic products. inMusic celebrates diversity. We are an equal opportunity employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.
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