Customer Service Representative
vor 3 Wochen
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care & Support Manager. As a key member of our customer relations team, you will be responsible for providing exceptional support to our customers from around the world.
Key Responsibilities
- Respond to customer inquiries via phone and email, providing timely and effective solutions to their queries.
- Support customers in multiple languages, including English and German.
- Work closely with our team to resolve complex customer issues and improve our overall customer experience.
- Develop and maintain a deep understanding of our luxury watch marketplace and its features.
- Collaborate with our sales and marketing teams to identify opportunities for growth and improvement.
What We Offer
As a member of our team, you can expect a dynamic and supportive work environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a range of perks and incentives.
Requirements
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Excellent problem-solving skills, with the ability to think critically and creatively.
- Proficiency in English and German, both written and spoken.
- Experience in customer service or a related field, preferably in a luxury goods or e-commerce environment.
What Sets Us Apart
We are a diverse and inclusive team, committed to creating a culture of tolerance and understanding. We believe that our unique experiences and perspectives are what make us strong, and we welcome individuals from all backgrounds to join our team.
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