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Strategic Account Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Doctolib Vollzeit

Job Summary

We are seeking a highly skilled and experienced Account Management Director to join our team at Doctolib. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving business growth through strategic account management.

Key Responsibilities

  • Develop and implement a proactive and personalized customer journey to increase customer satisfaction and loyalty.
  • Direct teams in optimizing farming and upselling strategies to maximize revenue growth.
  • Build a high-performing team of experts focused on delivering high-value added actions.
  • Embed a customer-centric culture and increase awareness around user pain points.
  • Proactively transform our ways of working, processes, and habits to drive continuous improvement.
  • Embody and promote Doctolib's playbook and values.

Requirements

  • Proven experience in leading large-scale strategic transformation programs with significant results.
  • Strong understanding of sales organization and ability to drive synergies.
  • Product-oriented mindset to deliver seamless user experiences.
  • Data-driven approach to inform decision-making.

What We Offer

  • A competitive salary package and quarterly bonus.
  • Stock option program for all Doctoliber employees.
  • Reimbursement of public transportation costs.
  • 28 vacation days plus additional days for completed calendar years of employment.
  • A 6-month structured onboarding program - the Doctolib Academy.
  • Continuous training opportunities on various skills.
  • Transparent internal mobility opportunities.
  • Solidarity Days: 2 days per year to support healthcare charities.
  • Mental wellbeing support through access to coaches and psychologists.
  • The Doctolib Parent Care program.
  • Modern offices that promote exchange and well-being.
  • A subsidized sports program with our partner Urban Sports Club.
  • Company health insurance with extra health benefits.
  • Meal budget and healthy snacks in the office.
  • Financial allowance for relocation from abroad.
  • A flexible working mode, from hybrid to office-based working.
  • Flexibility days: 10 days a year to work from another EU country or the UK.