Strategic Account Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Lightspeed Vollzeit

Unlock Your Potential as a Strategic Account Manager

We're seeking a seasoned professional to drive retention and expansion of our highest valued customers as a Strategic Account Manager. Your primary objective will be to own and drive the strategy for each customer in your book of business, ensuring seamless product adoption and Net Revenue Retention.

Key Responsibilities:

  • Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
  • Develop and execute strategies to drive product adoption and retention
  • Collaborate with internal teams to provide exceptional customer satisfaction and resolution for at-risk events
  • Monitor customer usage data and translate into strategies for account retention and growth
  • Advocate industry and customer needs within the Lightspeed organization to support innovation

Requirements:

  • 4+ years experience in an enterprise-level Customer Success or Account Management role in B2B environments
  • Experience owning a large book of business
  • Fluency in German and English
  • Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly

What's in it for you?

Join Lightspeed and enjoy a range of benefits that'll keep you happy, healthy, and fulfilled:

  • Uncapped commission
  • Genuine career growth opportunities based on performance
  • Work with highly skilled people who are as passionate about sales & marketing as you are
  • Environment that encourages initiatives and leadership
  • Fun activities with your teammates & social events throughout the year

Additional Perks:

  • Lightspeed equity scheme
  • Health & Wellness Credit
  • Mental Health Support
  • People Experience
  • LinkedIn Learning
  • Subsidy to annual travel pass

Let's Grow Together

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