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Customer Experience Associate
vor 2 Monaten
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and driving sales growth.
Key Responsibilities
- Provide high-level customer satisfaction through excellent service and product knowledge.
- Greet each customer upon contact and assess their needs to suggest alternative options and provide resolution.
- Keep customer needs foremost and create a welcoming environment to build trust relationships and deliver personalized shopping experiences.
- Provide product knowledge and sales skills to serve customers in one or more sales areas, adhering to merchandise presentation standards.
- Assist customers with completing price changes, special orders, online orders, and rain checks.
- Communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to drive sales growth and increase customer brand loyalty.
- Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
- Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
- Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
- Practice loss prevention procedures and alert security and management of potential problems that may involve fraud, waste, and abuse.
Requirements
- Completion of high school or the equivalent.
- Retail experience, demonstrated willingness, and potential for additional responsibility.
Benefits
- Comprehensive medical and dental plans.
- Flexible Spending Accounts.
- Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA).
- Short-Term and Long-Term Disability.
- Basic Associate Life Insurance.
- Supplemental Associate Life Insurance.
- Personal Accident Insurance.
- Dependent Life Insurance.
- Long-Term Care.
Work Environment
This is a hourly position with a basic schedule of days a week, 30 hours a week. The job type is Hourly.
