Customer Relations Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Tianshi Vollzeit

Tianshi GmbH, a multinational conglomerate specializing in health, wellness, and lifestyle products, is seeking a Customer Relations Specialist to join its team. With operations in over 100 countries, the company is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research.

The ideal candidate will have excellent knowledge of German and English, strong communication skills, and the ability to work independently. As a Customer Relations Specialist, you will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer complaints in a timely and empathetic manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat.
  • Provide information about products and services.
  • Resolve customer complaints and issues in a timely and empathetic manner.
  • Collaborate with team members to enhance the customer experience.
  • Participate in training sessions and team meetings.
  • Assist with additional customer service projects as needed.

Requirements:

  • Excellent knowledge of German and English in both written and spoken.
  • Strong communication skills.
  • Excellent online/offline marketing skills.
  • Active, motivated team player; able to work independently.
  • PC skills with the MS Office package.

Benefits:

  • The office has excellent public transport connections.
  • A motivated team that supports each other.
  • The opportunity to contribute your individual strengths.
  • Coffee, tea, and water are freely available.
  • Broad TIENS product portfolio with attractive employee discounts.

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