Customer Service Manager
vor 4 Wochen
About the Role
We are seeking a highly skilled and motivated Customer Service Manager to join our team in Berlin. As a key member of our customer care team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Your Responsibilities
- Respond to Customer Inquiries: Respond promptly and professionally to customer emails and phone calls, ensuring that their issues are resolved efficiently and effectively.
- Process Replacement Orders/Refunds: Handle customer issues by processing replacement orders or refunds in a timely and accurate manner.
- Monitor Customer Reviews: Regularly monitor and analyze customer reviews to identify areas for improvement and ensure that our service meets the highest standards.
- Collaborate with Warehouse Staff: Work closely with warehouse staff to coordinate orders, stock levels, and deliveries, ensuring that our customers receive their products on time.
About You
- Language Skills: You are fluent in English, Danish, and Swedish, and have excellent communication skills.
- Service Orientation: You have a strong service orientation and are able to efficiently address customer needs and deliver high-quality service.
- Communication Skills: You are a clear and effective communicator with a solution-driven mindset.
- Organizational Skills: You are able to work in a structured and organized way, prioritizing tasks and managing your time effectively.
- Initiative: You are a self-motivated individual who takes initiative and owns your tasks, always aiming for top-quality results.
- Interpersonal Skills: You have excellent interpersonal skills, fostering a collaborative and positive atmosphere with clients and colleagues alike.
About Us
- Diversity and Inclusion: Our team is diverse and inclusive, and we welcome applications from candidates from all backgrounds.
- Onboarding: We offer extensive onboarding programs to ensure that you are prepared for your role and have the skills and knowledge you need to succeed.
- Flexible Working Hours: We offer flexible working hours and home office options to ensure a good work-life balance.
- Benefits: We offer a range of benefits, including a beautiful and modern office in Berlin, a MacBook, and a BVG ticket.
- Team Events: We regularly host team events and activities, and we have a legendary company party.
-
Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitYour New RoleWe are seeking a highly skilled Customer Service Representative to join our team at Abramo Customer Care. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Italian.Your Key ResponsibilitiesManage all types of inquiries generated via back office activities such as chat,...
-
Customer Service Ambassador
Vor 5 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care RepresentativeAt Workstation Customer Care, we're seeking a skilled Customer Care Representative to join our team. As a caretaker for our frequent flyers, you'll be responsible for delivering exceptional customer service in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members, efficiently handling...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care RepresentativeAt Workstation Customer Care, we're seeking a skilled Customer Care Representative to join our team. As a caretaker for our frequent flyers, you'll be responsible for delivering exceptional customer service in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members, efficiently handling...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionAt Workstation Customer Care, we are seeking a skilled and customer-oriented individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will play a vital role in ensuring our customers have a seamless and enjoyable experience with our e-scooter leasing service.Key...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers, ensuring they have a seamless experience with our club program benefits.Key Responsibilities:Respond to inbound telephone calls from...
-
Customer Service Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers, ensuring they have a seamless experience with our club program benefits.Key Responsibilities:Respond to inbound telephone calls from...
-
Community Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAs a Community Manager at Workstation Customer Care, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and excellent customer experience. You will be responsible for advising small and medium-sized companies on advertising solutions and...
-
Customer Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Bosch Sicherheitssysteme GmbH VollzeitCustomer Service Manager (w/m/div.)Berufliche Herausforderung in einem dynamischen TeamWir suchen einen motivierten und engagierten Kundenbetreuer, der sich für die Sicherheit und den Komfort unserer Kunden begeistert. Als Customer Service Manager werden Sie Teil unseres Teams und unterstützen unsere Kunden bei der Lösung ihrer Sicherheits- und...
-
Customer Service Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Bosch Sicherheitssysteme GmbH VollzeitCustomer Service Manager (w/m/div.)Berufliche Herausforderung in einem dynamischen TeamWir suchen einen motivierten und engagierten Kundenbetreuer, der sich für die Sicherheit und den Komfort unserer Kunden begeistert. Als Customer Service Manager werden Sie Teil unseres Teams und unterstützen unsere Kunden bei der Lösung ihrer Sicherheits- und...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Title: Frequent Flyer CaretakerAt Workstation Customer Care, we are seeking a skilled and empathetic individual to join our team as a Frequent Flyer Caretaker. In this role, you will be responsible for providing exceptional customer service to our frequent flyers, ensuring their experience is seamless and enjoyable.Key Responsibilities:Respond to inbound...
-
Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf die Weiterentwicklung von Prozessen, Services und Lösungen von Raisin konzentriert.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung ein und gestaltet die...
-
Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf die Weiterentwicklung von Prozessen, Services und Lösungen von Raisin konzentriert.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung ein und gestaltet die...
-
Customer Service Manager
vor 3 Wochen
Berlin, Berlin, Deutschland NoName Ltd VollzeitJob Title: Front Office ManagerAbout the Role:We are seeking a highly skilled Front Office Manager to join our team at NoName Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our front office.Key Responsibilities:Manage the front office team to deliver exceptional customer serviceDevelop and...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter experience is seamless and enjoyable.Key Responsibilities:Verify customer...
-
Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf den Kundenservice spezialisiert hat. Der Schwerpunkt dieser Position liegt auf dem Datenschutz und dem Mahnwesen.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob DescriptionAs a caretaker for our client's frequent flyer program, you will be responsible for providing exceptional customer service in a call center environment. Your primary goal will be to assist frequent flyers in enjoying their club program benefits.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle...
-
Customer Service Representative Dutch
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout the JobWe are seeking a highly skilled and customer-oriented Dutch-speaking customer support specialist to join our team at Workstation Customer Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the Dutch language.Key ResponsibilitiesVerify the correctness of documents...
-
Customer Service Operations Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitAbout the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at Raisin GmbH in Berlin, Germany.Job DescriptionThis is a full-time position that will be responsible for steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will oversee and manage the performance of...
