Front Office Supervisor

vor 3 Wochen

Rostock, Mecklenburg-Vorpommern, Deutschland A-ROSA Kreuzfahrten Vollzeit
About A-ROSA Kreuzfahrten

A-ROSA Kreuzfahrten is a leading cruise line that offers unique and unforgettable experiences to its guests. As a member of our team, you will be part of a dynamic and international environment where you can grow and develop your skills.

Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, managing the reception area, and ensuring that all operations run smoothly.

Key Responsibilities:
  • Provide 24-hour service at reception and personally provide reception services
  • Organise boarding and disembarkation in cooperation with the Hotel Manager
  • Receive passenger complaints and resolve issues in a professional manner
  • Manage and monitor subordinate staff, including drawing up duty rosters and conducting appraisal interviews
  • Perform administrative tasks, such as maintaining the Fidelio and MICROS systems, and monitoring office materials and printed matter
  • Conduct accounting tasks, including daily maintenance of the reception cash book and checking/reviewing the reception cash register and accounts with the Hotel Manager
Requirements:
  • Successful completion of vocational training in the hotel industry and/or course of specialised study
  • At least two years of professional experience in a comparable position
  • Knowledge of Fidelio Cruise and Micros POS systems desirable
  • PC skills including Microsoft Office software (PowerPoint, Word, Excel)
  • Excellent knowledge of German and English, other languages desirable
What We Offer:

As a member of our team, you will enjoy a range of benefits, including:

  • Swiss employment contract incl. health and pension insurance (excl. France)
  • Outside cabin (single occupancy if available) with porthole
  • No Basic Safety Training necessary before boarding
  • Low additional costs for personal expenses (rent, supplies, clothing)
  • No additional costs for uniforms or visas (at proper end of contract)
  • Overnight berths in attractive destinations
  • Choice of sailing area possible
  • Fair working hours incl. rest days on board
  • Fair holiday regulations
  • Personal atmosphere on board and within the company
  • Extensive induction and training at the start of the season
  • Free language training on board at the start of the season
  • Attractive promotion opportunities
How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.

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