Service Operations Manager

Vor 7 Tagen

Köln, Nordrhein-Westfalen, Deutschland microTECH Global LTD Vollzeit
Job Title: Service Manager

Join microTECH Global LTD as a Service Manager and take on a challenging role in our Field Service Workshop in Cologne, Germany. As a Service Manager, you will be responsible for the technical and disciplinary management of our technical and administrative staff in Product Service (workshop, technical service).

Key Responsibilities:
  • Technical Management: Oversee the technical management of the workshop in Cologne, including the associated technical customer service department.
  • Coordination and Planning: Continuously coordinate and deploy planning of team activities for orders to be processed.
  • Team Management: Carry out team manager tasks, such as performance appraisals, employee appraisals, conflict resolution, team support, etc.
  • Quality Monitoring: Monitor compliance with processes and implement countermeasures if necessary.
  • Safety and Compliance: Ensure compliance with all safety regulations to prevent accidents.
  • Financial Management: Have budget responsibility for the materials warehouse and service orders, including forecasting and budget planning.
  • Operational Collaboration: Collaborate operationally in repairs, incoming goods, service tasks, and customer service.
  • Project Participation: Participate in projects and take on your own sub-projects in your area of responsibility.
  • Technical Skills: Possess very good SAP and KPI knowledge.
  • Language Skills: Be business fluent in German and have very good English skills.

We are looking for a highly skilled and experienced Service Manager to join our team in Cologne, Germany. If you have a strong background in technical services and team management, we encourage you to apply for this exciting opportunity.

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