Data Support Specialist, Munich, Germany
vor 3 Wochen
About Firebolt
Firebolt is a leader in the cloud data warehouse space, renowned for its fastest cloud data warehouse in the market.
The Team
Our Support team consists of customer-focused engineers who excel in solving complex problems. We aim to assist customers in building remarkable data ecosystems using Firebolt.
The Role
As a Support Engineer, your primary responsibility will be to handle customer requests and issues through email and slack. Alongside ongoing customer support, you will also support our Solution Architects team when working with prospects and complex customers, as well as file bug reports, document best practices, and participate in our Knowledge Community.
Key Responsibilities
- Deliver exceptional customer experiences through email and chat (slack)
- Assist in implementation processes and provide support to the Solution Architect during POCs and complex customer cases
- Drive with empathy to advocate for our customers internally across the business
- Publish internal and external best practices, guides, and documentation
- File bugs to Jira using analytical tools, log parsers, and cloud systems
- Help shape the Support team processes and procedures
Requirements
- 2+ years of technical customer-facing experience in data-related markets
- Experience with database/data warehouse implementation and support
- Ability to deliver complex topics in concise written communications
- Experience solving complex issues involving multiple systems and layers
- Intermediate knowledge of SQL and relational database systems
- Proven experience driving critical production issues to resolution
- Experience working with Cloud-based technologies (VMs, Proxies, Load Balancers, etc.)
- Hands-on experience with APIs and/or SDK
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