Network Support Specialist
vor 4 Wochen
We are looking for a skilled Network Technician / Troubleshooter (m/f/d) to join our team at GULP – experts united in Hamburg. As a key member of our team, you will be responsible for technical troubleshooting in 2nd/3rd level support, working closely with Telekom and other carriers to resolve complex issues.
Key Responsibilities:
- Technical troubleshooting and fault resolution in 2nd/3rd level support
- Collaboration with Telekom and other carriers to resolve complex issues
- Classification and prioritization of incoming tickets
- Configuration and troubleshooting of network connections
- Clearance of faults with Telekom and other carriers
Requirements:
- Completed training in IT and/or electrical engineering, preferably IT systems electronics technician, communications electronics technician, telecommunications technician or similar
- At least 2-3 years of experience in the IT and telecommunications environment
- Strong customer orientation and written and spoken German
- Basic knowledge of MS Office
- Willingness to work shifts (Mon-Sat)
What We Offer:
- Free mineral water and coffee
- Snack machine and canteen available
- Easily accessible transportation at all shift times
- Open-plan office environment
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