Network Support Specialist

vor 4 Wochen


Hamburg, Hamburg, Deutschland GULP – experts united Vollzeit

We are looking for a skilled Network Technician / Troubleshooter (m/f/d) to join our team at GULP – experts united in Hamburg. As a key member of our team, you will be responsible for technical troubleshooting in 2nd/3rd level support, working closely with Telekom and other carriers to resolve complex issues.

Key Responsibilities:

  • Technical troubleshooting and fault resolution in 2nd/3rd level support
  • Collaboration with Telekom and other carriers to resolve complex issues
  • Classification and prioritization of incoming tickets
  • Configuration and troubleshooting of network connections
  • Clearance of faults with Telekom and other carriers

Requirements:

  • Completed training in IT and/or electrical engineering, preferably IT systems electronics technician, communications electronics technician, telecommunications technician or similar
  • At least 2-3 years of experience in the IT and telecommunications environment
  • Strong customer orientation and written and spoken German
  • Basic knowledge of MS Office
  • Willingness to work shifts (Mon-Sat)

What We Offer:

  • Free mineral water and coffee
  • Snack machine and canteen available
  • Easily accessible transportation at all shift times
  • Open-plan office environment


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