Customer Service Team Lead
vor 1 Woche
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Siegfried. As a key member of our Customer Service department, you will be responsible for coordinating and managing all customer-related tasks, including order processing, customer communication, and supply chain management.
Key Responsibilities:
- Coordinate and manage all customer-related tasks, including order processing, customer communication, and supply chain management.
- Lead and motivate a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement.
Requirements:
- Proven experience in customer service management, preferably in a pharmaceutical or related industry.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving and analytical skills, with the ability to identify and implement process improvements.
- Strong knowledge of supply chain management and customer service processes.
- Fluent English language skills, both written and spoken.
About Siegfried:
Siegfried is a leading contract development and manufacturing organization (CDMO) that provides a range of services to the pharmaceutical industry. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented and experienced individual to join our team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and international work environment.
- Access to state-of-the-art facilities and equipment.
- A collaborative and supportive team culture.
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