Customer Service Team Lead

vor 2 Wochen

Hameln, Niedersachsen, Deutschland Siegfried Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic and international team at Siegfried. As a key member of our Customer Service team, you will be responsible for coordinating and managing all customer-related tasks, including order processing, customer communication, and collaboration with other departments.

Key Responsibilities
  • Coordinate and manage customer orders, ensuring timely and accurate processing
  • Develop and implement customer service processes and systems to improve efficiency and quality
  • Lead and motivate a team of customer service representatives, providing guidance and support to ensure excellent customer service
  • Collaborate with other departments to ensure seamless communication and coordination
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
Requirements
  • Proven experience in customer service management, preferably in a pharmaceutical or related industry
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Excellent problem-solving and analytical skills, with the ability to identify and implement process improvements
  • Strong knowledge of customer service principles and practices, with a focus on quality and customer satisfaction
  • Fluent English language skills, with the ability to communicate effectively with customers and colleagues
About Siegfried

Siegfried is a leading Custom Development and Manufacturing Organization (CDMO) with a global presence. We offer a dynamic and international work environment, with a focus on innovation, quality, and customer satisfaction. Our comprehensive services range from early-stage Research & Development to commercial production, and we are committed to delivering exceptional results for our customers.

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