Customer Service Team Lead

vor 3 Wochen

Hameln, Niedersachsen, Deutschland Siegfried Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic and international team at Siegfried. As a key member of our Customer Service team, you will be responsible for coordinating and managing all customer-related tasks, including order processing, customer communication, and collaboration with other departments.

Key Responsibilities
  • Coordinate and manage customer orders, ensuring timely and accurate processing
  • Develop and implement customer service processes and systems to improve efficiency and quality
  • Lead and motivate a team of customer service representatives, providing guidance and support to ensure excellent customer service
  • Collaborate with other departments to ensure seamless communication and coordination
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
Requirements
  • Relevant degree in business administration or a related field
  • Minimum 3 years of experience in customer service or a related field
  • Proven leadership and management skills, with experience in team leadership and development
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
About Siegfried

Siegfried is a leading Custom Development and Manufacturing Organization (CDMO) with a global presence. We offer a dynamic and international work environment, with a highly professional and motivated team. Our company values include a commitment to quality, efficiency, flexibility, and safety, and we strive to provide a work environment that is flexible, diverse, and discrimination-free.

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