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Digital Consumer Experience Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Avantgarde Experts Vollzeit
ChatBot Expert Job Description

We are seeking a skilled ChatBot Expert to join our team at Avantgarde Experts. As a ChatBot Expert, you will play a crucial role in designing and deploying website support and online self-diagnostic solutions.

Your Key Responsibilities:
  • Collaborate with multiple business stakeholders to lead the deployment of website support and online self-diagnostic solutions.
  • Develop the project roadmap and ensure timely deployment across markets.
  • Enhance natural language understanding and continuously improve user journey on the chatbot channel, including designing the UX and conversation flow.
  • Utilize data analytics to maintain and improve chatbot performances through flow, content, and functional improvements.
  • Identify opportunities for optimizations and review demand from markets, co-creating potential enhancements with other CSS team stakeholders and markets.
  • Ensure that requests have gone through due process before being formally submitted.
  • Define system requirements that enable the design, deployment, and measurement of digital support initiatives amongst business stakeholders.
  • Monitor key performance indicators (channel usage, Channel NPS, CES) of self-service touchpoints and identify opportunities to improve self-service experiences.
Your Qualifications:
  • Degree in Management, Marketing, Information Technology, Business, or similar.
  • Strong analytical and strategic thinking to understand the impact of decisions and business issues.
  • Several years of experience in digital consumer experience functions, preferably with website Content Management System experience and building complex flowcharts.
  • Experience with tools like Twilio Flex and Google Dialog Flow Consumer is a strong plus.
  • Ability to prioritize, plan, and coordinate projects.
  • Advanced level of English spoken and written.
What We Offer:
  • 30 days vacation.
  • 100% Remote work option.
  • Employee discounts and events.
  • The chance to gain experience in a renowned corporation.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.