IT Support Specialist

vor 16 Stunden

Bamberg, Bayern, Deutschland GULP – experts united Vollzeit

Are you looking for a new challenge in the IT sector? We have an exciting opportunity for a Technical Helpdesk Professional to join our team at GULP – experts united. As an IT helpdesk employee, you will be responsible for resolving faults and service requests via ticket system, telephone or e-mail. Your tasks will also include qualification, analysis and prompt rectification of incoming IT faults, as well as installation, configuration and commissioning of client systems in the medical environment.

What we offer:

  • Direct placement in attractive positions with reputable companies
  • Unique network with both large and medium-sized companies in the region
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

Your profile:

  • Successfully completed training
  • Professional experience in 1st and 2nd level support for hardware and software faults desirable
  • Confident handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
  • Good knowledge of current end devices in the client-server area, such as desktop PCs, thin clients, notebooks and mobile devices
  • Experience with ticket systems desirable, especially OTRS or KIX
  • High IT affinity and technical understanding
  • Excellent written and spoken German, knowledge of English an advantage
  • A high degree of initiative, commitment, flexibility and ability to work in a team
  • Above-average communication skills and strong service orientation

What we are looking for:

  • A motivated and experienced IT professional with a passion for technical support
  • A team player with excellent communication skills and a strong service orientation
  • Able to work independently and as part of a team
  • Highly organized and able to prioritize tasks effectively

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