Customer Support Specialist

vor 4 Wochen


Bamberg, Bayern, Deutschland IDEXX Vollzeit
Job Description

We are seeking a highly motivated and organized Customer Support Specialist to join our team at IDEXX. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers in the veterinary and diagnostic industries.

Key Responsibilities:
  • Provide technical support and troubleshooting for customers using our diagnostic equipment and software.
  • Assist customers with installation and setup of our equipment and software.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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