IT Support Specialist

vor 4 Wochen

Bamberg, Bayern, Deutschland GULP – experts united Vollzeit

About the Role

We are seeking an ambitious IT helpdesk employee to join our team at GULP – experts united. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Resolve faults and service requests via ticket system, telephone, or email
  • Qualify, analyze, and promptly rectify incoming IT faults
  • Install, configure, and commission client systems in the medical environment
  • Perform on-schedule installation, removal, and relocation of client systems
  • Create documentation and maintain the knowledge database
  • Perform routine administrative tasks, such as assigning authorizations, software rollouts, and upgrades
  • Support IT software and IT hardware products
  • Support in project work

Requirements

  • Successfully completed training
  • Professional experience in 1st and 2nd level support for hardware and software faults desirable
  • Confident handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
  • Good knowledge of current end devices in the client-server area, such as desktop PCs, thin clients, notebooks, and mobile devices
  • Experience with ticket systems desirable, especially OTRS or KIX
  • Ideal experience with remote maintenance systems
  • High IT affinity and technical understanding
  • Excellent written and spoken German, knowledge of English an advantage
  • A high degree of initiative, commitment, flexibility, and ability to work in a team
  • Above-average communication skills and strong service orientation

About Us

GULP – experts united is a business partner in the IT sector, offering fast and smooth placement in a permanent position directly with our clients. We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

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