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Team Lead Customer Support Quality Manager

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland FitX Deutschland GmbH Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Team Lead für unsere Customer Support-Abteilung, der sich auf die Qualitätssicherung spezialisiert hat.

Verantwortlichkeiten
  • Leitung des Customer Support-Teams und Verantwortung für die Qualitätssicherung
  • Analyse von Daten aus dem Quality Management und Erstellung von Reportings
  • Entwicklung von Optimierungsmaßnahmen zur Verbesserung der Qualität
  • Kooperation mit unserem externen Servicecenter
  • Verantwortung für die Einhaltung der Qualitätsstandards im Member Support und Community Management
Voraussetzungen
  • Erfahrung im Qualitätsmanagement oder in einer vergleichbaren Rolle
  • Kenntnis in der praktischen Anwendung der DIN EN ISO 9001 Norm
  • Begeisterungsfähigkeit für komplexe und theoretische Inhalte
  • Routine in der Arbeit mit Kennzahlen und der Analyse von Arbeitsprozessen
  • Organisationstalent für Projektarbeit
Benefits
  • 30 Tage Urlaub pro Jahr
  • Kostenlose FitX-Mitgliedschaft
  • Essenszuschuss
  • ÖPNV-Zuschuss
  • Möglichkeit eines Sabbaticals
  • FitX Rabatt-Codes für deine Familie und Freunde
  • xuper Fahrrad-Leasing Angebot
Flexibilität
  • Solange du Termine einhältst, kannst du deine Arbeitszeit von 40 Stunden pro Woche flexibel gestalten
  • Du kannst mobil arbeiten, z.B. von zu Hause
  • Wir statten dich mit Hardware aus, die du auch privat nutzen kannst
  • Dir steht unser Mitarbeiter-Gym rund um die Uhr zur Verfügung
  • Dein büro- und teamkompatibler Hund ist bei uns herzlich willkommen
  • An 20 Tagen im Jahr kannst du im europäischen Ausland arbeiten
  • Parken kannst du direkt am Büro. Natürlich kostenlos.