Service Delivery Leader
vor 4 Wochen
Unlock a rewarding career with Arendt & Medernach as a Service Delivery Leader - IT Operations Manager in Hamm, Luxembourg.
About the RoleWe are seeking an exceptional Service Delivery Leader to join our dynamic team. As the primary point of contact for clients, you will ensure seamless delivery of IT services, adhering to SLA standards and fostering strong relationships.
Your Key Responsibilities:
- Monitor and improve IT service performance, identifying areas for growth and implementing effective solutions.
- Serve as a trusted advisor, addressing client queries, and providing expert guidance on IT-related matters.
- Collaborate with cross-functional teams to drive business objectives, leveraging your analytical skills to inform strategic decisions.
- Develop and maintain IT service metrics, ensuring data-driven insights support informed decision-making.
What You'll Need:
- 5+ years of experience in IT service delivery or operations, with a proven track record of success.
- Demonstrated expertise in ITIL framework knowledge and application.
- Excellent communication and leadership skills, with the ability to inspire and motivate others.
- A Bachelor's degree in IT, Computer Science, or a related field.
Benefits and Perks:
- Competitive salary: €80,000 - €110,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A collaborative work environment that values diversity, inclusivity, and employee well-being.
- The chance to work with a global network of professionals, driving innovation and excellence in IT service delivery.
We Offer More Than Just a Job:
Arendt & Medernach is committed to fostering a culture of excellence, where employees can grow, learn, and thrive. Join us in shaping the future of IT service delivery and unlocking your full potential
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