Container Leasing Specialist

Vor 4 Tagen


Hamburg, Hamburg, Deutschland Container xChange Vollzeit
Job Overview

We are seeking an experienced Container Leasing Specialist to join our team at Container xChange. This role will be responsible for efficiently resolving disputes between customers across various claim types, ensuring a fair and swift resolution to enhance customer satisfaction.


Key Responsibilities
  • Claims Resolution: Mediate and resolve customer disputes related to container quality, damages, or loss, utilizing negotiation skills and industry knowledge to achieve successful outcomes.
  • Insurance Management: Manage operational steps related to our insurance, including monthly declarations and reconciliations, to ensure seamless transactions.
  • Process Improvement: Analyze data and emerging technologies to identify areas for improvement in claims handling processes, implementing enhancements to ensure scalability and efficiency while collaborating with cross-functional teams.

About You
  • You have first-hand experience in container logistics or operations, preferably with a background in claims mediation or dispute resolution.
  • You possess excellent communication and problem-solving skills, with a dedication to customer service and a drive to improve existing processes continuously.
  • You are proficient in Excel, Google Sheets, or similar tools to manage large amounts of data and drive process improvements.
  • You are fluent in English; proficiency in Mandarin is a plus.

What We Offer
  • A competitive salary: $65,000 - $85,000 per year, depending on your level of experience and qualifications.
  • An ownership stake in the company, with opportunities for professional growth and development.
  • A collaborative and dynamic work environment, with a diverse team of talented individuals from around the world.
  • A range of benefits, including relocation assistance, language courses, and mental healthcare support.


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