Customer Operations Specialist
vor 2 Wochen
Requisition Number: 65050
At Corning, we're shaping the industries we help and the world we share.
We invent life-changing technologies using materials science.
Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has evolved to provide comprehensive optical solutions across the broader communications industry.
This segment is classified into two main product groupings – carrier network and enterprise network.
Scope of Position
As a Customer Operations Specialist, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
Responsibilities
- Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties.
- Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s).
- Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries.
- Communicate product failures to engineering and product development teams via SAP.
- Liaise with internal teams to ensure timely notification, action, and resolution of client issues.
- Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions.
- Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary.
- Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences.
- Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends.
Qualifications
- You are a born 'detective' and love paying attention to details.
- Excellent verbal and written communication skills to effectively interact with customers.
- You are a self-starter who takes initiative and thrives in a fast-paced environment.
- Confident utilizing search engines to get a task done.
- Experience with MS Office.
- Technology enthusiast.
- Familiarity with Service Cloud and SAP is a plus.
- Strong ability to learn and work independently or collaboratively with minimal supervision.
- Fluent English language, other European languages are beneficial.
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