Customer Operations Specialist
vor 4 Wochen
Corning is a leading technology company that is shaping the industries we serve and the world we share.
We invent life-changing technologies using materials science, and our commitment to purposeful invention places us at the center of the way the world interacts, works, learns, and lives.
Our Optical Communications segment has evolved to provide comprehensive optical solutions across the broader communications industry, classified into two main product groupings – carrier network and enterprise network.
Scope of PositionThis role plays a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
Responsibilities- Process customer inquiries regarding quotes, orders, status, complaints, returns, and warranties in a timely and professional manner.
- Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s).
- Develop expert knowledge of the company's products and processes to effectively address customer inquiries.
- Communicate product failures to engineering and product development teams via SAP.
- Liaise with internal teams to ensure timely notification, action, and resolution of client issues.
- Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions.
- Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary.
- Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences.
- Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends.
- You are a detail-oriented individual with excellent verbal and written communication skills.
- You are a self-starter who takes initiative and thrives in a fast-paced environment.
- Confident utilizing search engines to get a task done.
- Experience with MS Office.
- Technology enthusiast.
- Familiarity with Service Cloud and SAP is a plus.
- Strong ability to learn and work independently or collaboratively with minimal supervision.
- Fluent English language, other European languages are beneficial.
We are committed to providing reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us.
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