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Customer Support Specialist

vor 2 Monaten


Langenhagen, Niedersachsen, Deutschland Made for Movement Deutschland GmbH Vollzeit

Made for Movement Deutschland GmbH is a leading provider of innovative medical devices designed to enhance the mobility and quality of life for individuals with severe disabilities.

We are committed to delivering exceptional customer experiences and are seeking a dedicated individual to join our growing sales team.

Responsibilities
  • Provide comprehensive support to customers throughout their journey, from initial contact to resolution of inquiries.
  • Serve as the primary point of contact for customers, offering friendly and efficient assistance until issues are resolved.
  • Independently assess customer situations and implement effective, customer-focused solutions.
  • Proactively follow up on open cases and strive to find straightforward resolutions.
  • Collaborate with relevant stakeholders, including health insurance providers, logistics teams, and field sales representatives.
  • Review, verify, and prepare incoming orders for timely customer delivery.
  • Work closely with colleagues to ensure a high level of customer satisfaction.
Qualifications
  • Proven experience in telephone customer consultation and a passion for problem-solving.
  • A demonstrated commitment to providing exceptional customer service.
  • Ability to quickly identify and resolve challenges effectively.
  • Empathetic personality with a strong aptitude for conflict resolution.