IT Technical Analyst II

vor 3 Wochen

Norderstedt, Schleswig-Holstein, Deutschland The Sherwin-Williams Company Vollzeit
Job Title: IT Technical Analyst II

Join The Sherwin-Williams Company, a global leader in the paint and coatings industry, as an IT Technical Analyst II. In this role, you will be responsible for providing technical support to internal customers, troubleshooting tier 2 incidents, and assisting with the implementation of local and regional procedures.

Key Responsibilities:
  • Provide technical support to internal customers, including troubleshooting and resolving hardware, software, and system problems.
  • Assist with the implementation of local and regional procedures, including the development and delivery of user training and documentation.
  • Work closely with the IT Service Assurance Manager Central to ensure that local and regional IT services meet business expectations.
  • Assist with the service compliance of all IT and service assets, including end user devices, desktops, laptops, phones, and tablets.
  • Help to implement local and regional procedures and guidelines defined at EMEAI and Corporate level.
Requirements:
  • At least 2 years of IT experience.
  • Microsoft, Citrix, Cisco, Dell.
  • ITIL Framework knowledge or certification.
  • Project Management skill.
  • 2-5 years of experience regarding the management of complex IT environments.
  • In-depth Knowledge of Windows client based OS and Microsoft Office Suite and preferred expertise and experience on server OS (Vmware and Microsoft), DBMS (MS SQL Server) and communication networks.
  • Strong written and verbal communication skills – German & English.
  • Excellent presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.

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