IT Technical Analyst II

vor 1 Monat

Norderstedt, Schleswig-Holstein, Deutschland The Sherwin-Williams Company Vollzeit
Job Title: IT Technical Analyst II

Join The Sherwin-Williams Company, a global leader in the paint and coatings industry, as an IT Technical Analyst II. In this role, you will be responsible for providing top-notch user support and ensuring that local and regional IT services meet business expectations.

Main Responsibilities:
  • Provide user support and troubleshoot tier 2 incidents tracked on the ticketing system.
  • Investigate and resolve customer, hardware, software, and general system problems.
  • Respond to standard and complex inquiries and complaints by serving as a liaison between IT staff and internal customers.
  • Assist with developing and delivering user training, documentation, operational guidelines, and other areas that impact user understanding and operation.
  • Assist with the service compliance of all IT and service assets, with a special focus on end-user devices, desktops, laptops, phones, and tablets.
Requirements:
  • At least 2 years of IT experience.
  • Microsoft, Citrix, Cisco, Dell.
  • ITIL Framework knowledge or certification.
  • Project Management skill.
Preferred Qualifications:
  • 2-5 years of experience regarding the management of complex IT environments.
  • In-depth knowledge of Windows client-based OS and Microsoft Office Suite.
  • Strong written and verbal communication skills – German & English.
  • Excellent presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.

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