Operations Specialist

Vor 7 Tagen

Frankfurt am Main, Hessen, Deutschland Wolt Vollzeit
Operations Specialist

Wolt is seeking a highly motivated and organized Operations Specialist to join our team in Central Germany. As a key member of our operations team, you will be responsible for ensuring a balanced level of courier partners in the region, onboarding and retaining happy courier partners, and driving delivery efficiency of courier fleets and cities.

Key Responsibilities:
  • Ensure a balanced level of courier partners in the region of focus.
  • Define targets and create a detailed courier partner onboarding plan that supports the strategy together with Operations Manager and the team.
  • Onboard, retain, and grow the number of happy courier partners on Wolt's platform to ensure a healthy and sustainable delivery operation in Central Germany.
  • Together with the central team, plan out the expansion of the delivery area.
  • Manage Courier supply scheduling and daily supply.
  • Holding Round-table meet-ups and taking care of all off-boardings.
  • Manage the courier partner gear inventory.
  • Drive delivery efficiency of courier fleets and cities.
Requirements:
  • Excellent communicator and a big team motivator as you will have daily contact with our courier partners.
  • Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel.
  • Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way.
  • A fast learner and attentive to both small details and the bigger picture.
  • Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • You can manage freedom under responsibility and are able to manage your own tasks and schedule.
  • Flexible in terms of working hours, as you might need to work during weekends occasionally.
  • Preferably a background in training and guiding groups and individuals.
  • Fluent in English and German.

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