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Customer Service Representative

vor 2 Monaten


Mönchengladbach, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit
About Us

Cho-Time GmbH is a family-oriented company founded in 2007 by Mr. Cho. We have experienced significant growth and have become a benchmark leader in the telecommunications industry with over 1000 employees at our locations in Mönchengladbach, Mülheim, Duisburg, and Greece.

Our Culture

We live by our motto *#GemeinsamStark* and strive to create a unique work environment with humor and fun. We have a strong focus on teamwork and have established a positive and harmonious work atmosphere.

Job Description

We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for:

  • Providing excellent customer service through telephone and email
  • Working in a 2-shift model with a weekly rotation (8:00-12:15, 17:45-22:00)
  • Participating in a 2-week training program in full-time (Monday to Friday, 10:00-19:00)
  • Providing information and advice on our mobile and DSL products and services
  • Processing orders and contracts
  • General customer support
  • Maintaining customer and contract data
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Good PC skills, particularly in MS Office
  • Quick learning ability and adaptability
  • Excellent German language skills in writing and speaking
  • Prior experience in the call center industry is an asset, but not required
What We Offer

We offer a dynamic and challenging work environment, a fun and supportive team, and a range of benefits, including:

  • A comprehensive training program
  • A competitive salary and benefits package
  • A flexible work schedule
  • Opportunities for professional growth and development