Customer Service Representative

vor 2 Monaten

Mönchengladbach, Nordrhein-Westfalen, Deutschland Cho-Time Vollzeit

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Cho-Time. As a key member of our sales and customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including mobile and DSL offerings
  • Process new contracts and orders, ensuring accurate and efficient handling
  • Maintain accurate customer and contract data, ensuring seamless customer interactions
  • Contribute to the expansion and maintenance of our customer base, identifying opportunities for growth and improvement

Requirements:

  • Excellent communication and interpersonal skills, with a strong ability to work with diverse customer groups
  • Good knowledge of PCs and relevant software applications
  • Quick learning ability and willingness to adapt to new concepts and processes
  • Fluent German language skills, both written and spoken

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development
  • A comprehensive benefits package, including a bonus scheme and employee recognition programs
  • Access to ongoing training and professional development opportunities
  • A collaborative and inclusive team culture, with a focus on teamwork and mutual respect

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