Customer Service Representative
vor 2 Monaten
We are a leading company in the telecommunications industry, known for our dynamic and humorous work environment. In recent years, we have significantly expanded and want to continue building on this success. We are looking for highly qualified and motivated Call Center Agents to support us on this path.
Your Responsibilities:- Professional customer service and consulting for our existing customers: Focus on mobile phone and DSL products as well as other services.
- Processing of new contracts and order acceptance: Ensuring high customer satisfaction and efficiency.
- Maintenance and expansion of customer and contract data: Building sustainable customer relationships.
- Active maintenance of the customer base: Proactive approach to upselling and cross-selling opportunities.
- Experience in customer service or sales: Knowledge of the call center industry is desirable but not mandatory.
- Excellent communication skills: Clear and professional expression.
- Technical understanding and good PC skills: Safe handling of CRM systems.
- High level of understanding and willingness to learn: Ability to quickly adapt to new areas of responsibility.
- Very good German language skills in writing and speaking: Requirement for communication with our customers.
- Enjoyment of working with people: Customer-oriented thinking and a high level of empathy.
- Attractive remuneration and bonus model: Including a presence bonus of €150.
- Company training: Ongoing training and development opportunities.
- Health promotion: Membership in FitX.
- Team events and employee discounts: Regular company events and discounts.
- Flexible working hours: Adaptation to your personal situation.
- Collegial working environment: Collaboration in an exceptional team that values a harmonious atmosphere.
We look forward to receiving your application and to getting to know you in a personal interview. Please apply exclusively for one of the advertised positions. During the interview, we will jointly decide which project best suits you.
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