TRICARE Beneficiary Service Representative
vor 4 Wochen
Are you looking for a challenging role in the healthcare industry? Do you have a passion for providing exceptional customer service and education to beneficiaries? Leidos has an exciting opportunity for a Beneficiary Services Representative Floater to join our team in Kleber-Germany.
The successful candidate will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This includes verifying benefits eligibility, processing enrollments, and providing education on resources and benefits to beneficiaries.
As a Beneficiary Services Representative Floater, you will work closely with the Defense Health Agency to ensure that beneficiaries receive the best possible care. You will also provide support to other Leidos BSRs at other sites and provide shadow support to new BSRs as needed.
Key responsibilities include:
- Verifying benefits eligibility and processing enrollments
- Providing education on resources and benefits to beneficiaries
- Working closely with the Defense Health Agency to ensure beneficiary needs are met
- Providing support to other Leidos BSRs at other sites
- Providing shadow support to new BSRs as needed
Requirements include:
- High school diploma or GED
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Must be a US Citizen
- Be eligible for and maintain ADP IT/III clearance access level
- Three years' cumulative experience in the following areas:
- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
- Experience in a customer service environment
Desired skills include:
- Fluency in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
- Ability to reply tactfully with people on the phone and in person
- Ability to work independently and under minimal supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
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