Strategic Account Manager
vor 2 Wochen
We are seeking a highly skilled Strategic Account Manager to join our Amazon Transportation Services team in Europe. As a key member of our team, you will be responsible for developing and growing our strategic portfolios through relationship building, engagement activities, and ensuring a great customer experience.
Key Responsibilities- Nurture and grow an existing portfolio of strategic shippers and achieve volume goals with best-in-class service.
- Maintain a high level of engagement from strategic customers and proactively identify the challenges they are facing.
- Build relationships with key stakeholders across the portfolio.
- Be the voice of the customer to guide product development and iterations.
- Identify and lead complex projects or initiatives to solve customer pain points and improve experience.
- Communicate ideas effectively, both verbally and in writing, to all types of audiences.
- Lead by example and coach other team members to ensure success as a team.
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency.
What We OfferWe offer a dynamic and innovative work environment, with opportunities for growth and development. You'll be part of a team that is passionate about delivering exceptional customer experiences and driving business success.
Requirements- Bachelor's degree or equivalent.
- Experience using data and metrics to determine and drive improvements.
- Experience in business development, partner development, sales, or alliances management.
- Experience in driving end-to-end delivery and communicating results to senior leadership.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience setting up and managing a sales pipeline.
- Experience with sales CRM tools such as Salesforce or similar software.
- Proficient in English and German languages.
- Proficiency in written and verbal in European languages (French, Italian, Spanish, others) is a plus.
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