Implementation Manager DACH

vor 3 Wochen

Munich, Bayern, Deutschland Contentsquare Vollzeit
Job Title: Implementation Manager DACH

Contentsquare is a global digital analytics company empowering brands to build better online experiences. We're seeking an experienced Implementation Manager to join our Customer Success team in Munich.

Job Summary:

As an Implementation Manager, you will be responsible for the technical implementation of Contentsquare solutions and products. You will work closely with clients, internal stakeholders, and our global team to ensure successful deployments and drive customer success.

Key Responsibilities:
  • Act as a technical project manager to onboard new clients and implement Contentsquare products
  • Proactively handle customer and internal stakeholders' expectations during the onboarding and deployment phase
  • Serve as the main point of contact for technical implementation-related matters
  • Work closely with Contentsquare's Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients' objectives
  • Support partners in the region as they lead Contentsquare deployments
Requirements:
  • Working proficiency in German and strong communication skills in English
  • At least 4 years of experience in technical implementation or support roles, or technical project management, ideally in a SaaS company
  • Strong working proficiency in web technologies like JavaScript, CSS, HTML
  • Experience with application development or SDK implementation knowledge and comfort with mobile testing and troubleshooting tools
  • Experience in customer-facing roles with SaaS organizations of global companies
  • Experience in working cross-regions, strong proactivity, and autonomy
  • Strong analytical and problem-solving skills
  • Ability to work well in a global, dynamic, cross-functional team-based environment
Why Contentsquare?

We're a human-first company that invests in our people through career development, mentorship, social events, and competitive benefits. We're a fast-growing company with a track record of success, yet we operate with the agility of a startup. Join us and create an immediate and lasting impact

We offer a range of benefits, including virtual onboarding, hackathons, work flexibility, generous paid time-off policy, wellbeing allowance, home office allowance, and more. Every full-time employee receives stock options, allowing them to share in the company's success.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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