Technical Support Specialist
vor 2 Monaten
About Nexus
Nexus is a leading provider of technology solutions for digital transformation. Our mission is to secure the new society that emerges in the ever-expanding world of digital transformation.
Our Team
We are a dynamic team of professionals who are passionate about developing technology for high-demand global clients. Our Smart ID solutions and IoT platforms are changing how we perceive trusted identities.
The Role
We are seeking a talented Support Engineer to join our team in Berlin or Ettlingen. As a Support Engineer, you will be responsible for providing technical support to our clients and partners.
Responsibilities
- Take ownership of support tickets and deliver quality solutions in a professional manner.
- Act as an advisor when customers and partners need guidance on products and their applications use.
- Troubleshoot issues directly via web meetings.
- Handle and understand technical issues as well as the history of the customer.
- Identify patterns and common points throughout the support history.
- Improve the customer experience with our products and services.
- Work closely with the Engineering and Sales team to direct customer questions or requests.
- Provide feedback to the organization where there are possible improvements or enhancements.
- Understand the practical use of our products in real life and their advantages and shortcomings.
- Create a long-lasting relationship with our customers and partners.
- Represent Nexus to the world.
About You
We are looking for a customer-focused and solutions-oriented individual who enjoys solving complex problems. You should be open-minded and flexible, able to take ownership and work independently as well as collaborate with colleagues.
Qualifications
- You have an IT or Engineering background and ideally worked with technical support before.
- You are confident in your networking skills and are not afraid of containers.
- You are comfortable working in German and English.
Preferred Qualifications
- You have experience with PKI and IT Security.
What We Offer
We offer a dynamic and international work environment where you can thrive and grow. You will have the opportunity to work with a talented team of professionals and contribute to the development of cutting-edge technology solutions.
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