Technical Support Specialist

vor 2 Monaten

Ettlingen, Baden-Württemberg, Deutschland Nexus Vollzeit
{"title": "Support Engineer", "description": "About the Role

Nexus is seeking a skilled Support Engineer to join our team in Berlin or Ettlingen. As a Support Engineer, you will be responsible for providing technical support to our clients, including troubleshooting complex issues and delivering quality solutions.

Key Responsibilities
  • Take ownership of support tickets and deliver timely and professional solutions.
  • Act as an advisor to customers and partners on product use and applications.
  • Troubleshoot issues via web meetings and handle technical issues with a focus on customer history and patterns.
  • Improve customer experience with our products and services.
  • Collaborate with Engineering and Sales teams to direct customer questions and requests.
  • Provide feedback to the organization on possible improvements and enhancements.
  • Understand the practical use of our products in real life and their advantages and shortcomings.
  • Create long-lasting relationships with customers and partners.
  • Represent Nexus to the world.
About You

We are looking for a customer-focused and solutions-oriented individual who enjoys solving complex problems and taking a new perspective on existing solutions. You should be open-minded and flexible, able to take ownership and work independently, as well as collaborate with colleagues.

Qualifications
  • You have an IT or Engineering background and ideally have experience with technical support.
  • You are confident in your networking skills and are not afraid of containers.
  • You are comfortable working in German and English.
Preferred Qualifications
  • You have experience with PKI and IT Security.

Please upload your CV in English. We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.

", "lang_code": "en-US"}

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