Global Customer Service Professional

vor 3 Wochen

Plattling, Bayern, Deutschland CSA Group Vollzeit
About the Role

We are seeking a highly skilled Global Customer Service Professional to join our team at CSA Group. This role will be based in Plattling, Germany and will be responsible for supporting the sales process and customer service for national and international customers in the testing, inspection, and certification area.

Responsibilities
  • Support the sales process and provide exceptional customer service to existing customers in the TIC area
  • Process customer inquiries independently, prepare proposals, and track open quotations until receipt of order
  • Record and maintain accurate and complete customer master data in the CRM system
  • Contribute to achieving company goals and increasing revenues through proactive marketing of CSA's services to existing customers
  • Promote CSA's portfolio of services to existing customers in collaboration with the marketing team
  • Attend client/trade show visits and participate in client events as required
Requirements
  • Completed commercial or technical vocational training, technical business management, or completed studies in the field of marketing/sales or comparable
  • 1-5 years of relevant work experience desirable
  • Knowledge of Salesforce and Workday is an advantage
  • Knowledge of the testing and certification industry is an advantage
  • Excellent communication and customer service skills, high service orientation, and proficiency in German and English (written and spoken)
  • Detail-oriented and able to handle multiple tasks/projects simultaneously
  • Independent and result-oriented working style
What We Offer
  • An exciting and varied job in the sales area to support the continuous growth of CSA Group
  • A dynamic and results-driven environment
  • Possibility of mobile working and flexible working hours
  • Opportunity to contribute to the development of the company's global market presence
  • Company pension plan and permanent direct employment
Estimated Salary

€45,000 - €65,000 per year, depending on experience

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