IT Applications Service Manager
vor 1 Woche
About Daiichi Sankyo Europe
Daiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering innovative treatments that improve the lives of patients worldwide.
Job Summary
We are seeking a highly skilled IT Applications Service Manager to join our team in Munich, Germany. As a key member of our organization, you will be responsible for overseeing the operation, maintenance, and enhancement of all business applications within our remit.
Key Responsibilities
- Lead the management of all business applications, custom applications, and other software tools to ensure they meet the needs of the business and align with strategic objectives.
- Develop and implement strategies for application lifecycle management, including upgrades, patches, and enhancements to ensure the availability, performance, and reliability of business applications.
- Collaborate with business application owners, department heads, and end-users to understand their requirements and priorities regarding business applications.
- Communicate effectively with stakeholders to manage expectations, provide updates, and solicit feedback on application services.
- Manage relationships with software vendors, service providers, and consultants involved in the delivery and support of business applications.
- Evaluate vendor performance, negotiate contracts, and ensure compliance with service level agreements (SLAs) and licensing agreements.
- Stay informed about industry trends and emerging technologies to assess potential vendors and solutions.
- Identify opportunities for process optimization, automation, and efficiency gains within the business application environment.
- Track key performance indicators (KPIs) and metrics to measure the effectiveness of application services and support continuous improvement efforts.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 5 years or more extensive experience in IT service management, with a focus on business applications and enterprise software.
- Ability to provide customer service through collaboration and partnership with both business peers and IT colleagues.
- In-depth working knowledge of ITSM Tools and IT Asset Management.
- Good knowledge of ITIL standards.
- Strong negotiation and vendor/stakeholder relationship management skills, as well as prioritization skills and experience.
- Strong ability to analyze complex situations in unknown environments.
- Ability to work in a fast-paced, international team environment with multiple priorities.
- Strong verbal and written communication and presentation skills in English, German, or any other European language is a plus.
Why Work with Us?
At Daiichi Sankyo Europe, we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. We offer a dynamic and supportive work environment where you can grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
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